IT Support
Fully managed IT support or break/fix, we have a solution for you.
In the modern business world, there are things that we all agree upon:
- Time equals money.
- IT is the backbone that keeps the business running smoothly and competitively.
- Minimising downtime improves profits.
- A well-executed, effective strategy is a requirement for success in any area of business.
Why Use Fully-Managed IT Services?
Today, IT plays a vital role in practically every aspect of modern business – from hardware and software, to security and communications.
However, if there’s one further certainty when it comes to IT, it’s that things are never certain. Computers crash, cyberthreats are rife, systems fail and software is never as reliable as it should be.
For many businesses, this means that simply keeping on top of all the necessary software updates, network fixes and cybersecurity patches is a full-time task – as it needs to be. Downtime costs. Even brief outages can seriously impact a company’s productivity and – crucially – profitability. Employees can’t work, customers can’t place orders and your whole operation suddenly grinds to a standstill.
This is where Quayside’s fully-managed IT services come in.
With a managed IT services agreement with Quayside, all of your technology headaches can disappear overnight. We don’t take the outdated “we’ll fix it when it’s broken” approach. We are proactive. We monitor your network and infrastructure around the clock and calendar, meaning that whenever there’s a problem, we know about it immediately and can fix it before it results in significant and costly downtime. What’s more, we work hand-in-hand with our clients to optimise their existing infrastructure and ensure they are making all the right choices when it comes to IT.
In short, using Quayside’s fully-managed IT services will improve your system’s reliability, give you predictable operating costs and provide you with a strategy that will keep your technology investments up to date and fully operational.
We concentrate on your tech, so you can concentrate on running your business.
Fully-Managed IT Support – How It Works
Here at Quayside, we believe in a managed IT services model where you are looked after on a personal level. As a truly fully-managed services provider, we pride ourselves on working hand-in-hand with our clients. Our dedicated account management team will get to know you on a first-name basis, so if there’s ever a problem, you’ll know exactly who to call.
The first step of the process is all about listening and discovery. We take the time to get to know how your business works and understand your precise technology needs and issues. Our goal is to become an extension of your business – meaning that what’s important to you becomes just as important to us.
The next step is to set up our monitoring and maintenance technology. We use a combination of state-of-the-art monitoring systems to ensure that your systems stay within normal operating parameters. Our proactive approach to maintenance – including software updates, patching, and disaster recovery planning – means that we constantly strive to prevent IT issues from occurring in the first place, yet we’re on-hand and ready to respond quickly when they do, reducing downtime and saving you time and money.
Finally, as part of our never-ending quest to exceed your expectations, we provide you with a strategic consultancy service to ensure you are making the right technology choices. Using our knowledge of your business, the data from our monitoring systems, and our industry expertise, we will present you with simple and easy-to-understand options for how you can improve your technology investment.
Why choose Quayside?
Just a few benefits of our fully managed agreements
An all-inclusive, predictable monthly price for your IT support requirements.
FREE, premium antivirus and antimalware software for the duration of the agreement.
Regular network scans, covering industry best practice and security checks.
FREE, premium remote access software so that users can access their machines remotely, making home-working far easier.
Let's talk
A fully managed agreement gives you predictable spending, SLA backed support and an overall increase in efficiency. Call us on 01392 412151 today for a quote.
Tel:
01392 41 21 51
Email:
hello@qts-ltd.com
Fully managed IT
IT Security
Networking
Disaster Recovery
