Although we pride ourselves on the quality of our work, from time to time users will have problems with their computer systems. With Server-Based systems, regular maintenance is a necessity. In a server based network, if the server itself is not happy, the workstations connected to it will not be happy either. We offer a very flexible approach to supporting networks. Most of our customer take a service contract with ourselves where we will make weekly checks on the servers via remote control. Just a few of the things that we will do will be: - Deleting Any Temporary Files
- Tracking Disk Space Changes For Unusual Pattern Changes
- Checking Server Logs For Attempts To Breach Security And To Ensure Programs Are Running Correctly
- Checking That Backups Have Run Correctly
- Checking That All Available Security Updates Have Been Installed
To support customers we use a combination of Telephone, Email and Remote-Control. Many problems can be solved using these three methods, however it is sometimes necessary to make a site visit. Visits are planned and agreed with customers according to prioritisation of the problem and we always do our best to ensure that we are as flexible as possible with our timings. Remote Access If we have instructed you to navigate to this page so that we can take control of your machine, please enter the PIN that we have given you into the box below and hit the "Connect to Technician" button to initiate the remote session.
Once you hit the connect button, you will be prompted to save or run a small executable file. Please choose to RUN the file, and if your software firewall asks whether you would like to allow the software to connect to the Internet, allow it to do so (in the case of the standard Windows Firewall, please choose "unblock"). If you are using Windows Vista, you may receive additional security-related prompts; it is fine to allow all of the changes.
Our software is totally secure, so please do not be concerned about the access that you are granting. Once we have finished the remote control session, we will be unable to reconnect to your machine unless you specifically run through this procedure again, so there is no need to be concerned about privacy. If we have instructed you to navigate to this page so that we can take control of your machine, please enter the PIN that we have given you into the box below and hit the "Connect to Technician" button to initiate the remote session.
Once you hit the connect button, you will be prompted to save or run a small executable file. Please choose to RUN the file, and if your software firewall asks whether you would like to allow the software to connect to the Internet, allow it to do so (in the case of the standard Windows Firewall, please choose "unblock"). If you are using Windows Vista, you may receive additional security-related prompts; it is fine to allow all of the changes.
Our software is totally secure, so please do not be concerned about the access that you are granting. Once we have finished the remote control session, we will be unable to reconnect to your machine unless you specifically run through this procedure again, so there is no need to be concerned about privacy.
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